Return Policy

Product Returns

If you are not satisfied with a product purchase, you may return it within 14 days of receipt for a refund or exchange, provided the product is unused and in its original packaging.

Return Process

To initiate a return, please contact us using the information provided on our contact page. Include your order details and reason for return. We will provide instructions for returning the item.

Service Cancellations

For scheduled maintenance services, cancellations should be made at least 24 hours in advance. Same-day cancellations may be subject to a cancellation fee. Refunds for prepaid services will be processed according to the terms agreed upon at the time of booking.

Refund Processing

Refunds will be processed using the original payment method. Processing times may vary depending on your payment provider. You should receive your refund within 5-10 business days after we receive and inspect the returned item.

Non-Returnable Items

Certain items may not be eligible for return, including opened testing kits, used filter media, or custom-ordered products. Please contact us to confirm return eligibility before shipping items back.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately. We will arrange for replacement or refund at no additional cost to you.

Contact Us

For questions about returns, refunds, or cancellations, please contact us using the information provided on our contact page.